Question 1

What are the shipping locations and origins?

Accepted Answer

PALINOVA ships worldwide. Orders may be dispatched from our fulfillment center in Spain (primarily for European orders) or our workshop in Palestine (for specialized artisanal items).

Question 2

How are shipping costs calculated?

Accepted Answer

Shipping costs are calculated automatically at checkout based on the delivery address, the total weight of the order, and the selected carrier.

Question 3

Are duties and taxes for international orders the recipient's responsibility?

Accepted Answer

For international orders outside the EU, the recipient is responsible for any local import duties, taxes, or brokerage fees required by their country's customs department.

Question 4

What are the handling and transit times?

Accepted Answer

Order cut-off time is 14:00 (GMT+1 / Central European Time). Handling time is 1–3 business days (Monday–Friday). Estimated transit times are 3–7 business days within Spain/EU and 7–21 business days internationally.

Question 5

How can I track my order?

Accepted Answer

After your order is dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

Question 6

What is the return and exchange policy?

Accepted Answer

We offer returns and exchanges within 30 days from the date of delivery. To initiate a return or exchange, please contact us through the site's Contact Us page.

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